Cupix

Privacy Policy

Welcome to the Cupix Privacy Policy. Thank you for taking the time to read it.

This Privacy Policy is enacted by INTERACTHUB PTE. LTD., its subsidiaries, and affiliated companies (“Cupix,” “we,” or “us”). While you're exploring our Cupix mobile application (“App”), our websites and microsites, or engaging with our digital products and services, we may collect some information about you. In addition, you may choose to use the App or Sites to share information with other Cupix users, including your friends and contacts. We sometimes might also need to share your information.

We appreciate that you trust us with your information, and we intend to always keep that trust. This starts with ensuring you understand the information we collect, why we collect it, how it is used, and your choices regarding your information. This Policy aims to describe our privacy practices in plain language, keeping legal and technical jargon to a minimum.

We commit to transparency and modification when necessary. Changes to this Privacy Policy will be communicated by revising the date at the top of this policy and where appropriate, providing additional notice. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

This Privacy Policy applies from September 27, 2023. The previous version of this Privacy Policy applies until then.

1. Information We Collect

Data You Share with Us 

We accumulate data you willingly share with us. This could occur when you set up an account, complete a form, submit or publish content via our Services, make a transaction, communicate with us through third-party platforms, take part in a competition or promotional event, request customer service, or otherwise interact with us. The personal data we may gather includes your name, email address, physical address, contact number, credit card and other payment details, and any other data you decide to offer.

 Data We Collect 

Automatically During Your Interaction with Us When you engage with our Services or conduct business with us, we automatically record certain data, including:
  • User Activity Information: We assemble data about your activity within our Services, such as [creating your account and filling out your profile details, uploading pictures or videos, liking or talking with other users, and sending direct messages to other users].
  • Transactional Data: When you purchase or return an item, we record data about the transaction, like product details, purchase price, and the date and location of the transaction.
  • Device and Usage Data: We gather data about how you use our Services, encompassing data about the device and network you use, such as your hardware model, OS version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect data about your usage of our Services, such as access times, viewed pages, clicked links, and the page you visited before using our Services.
  • Geographical Data: Based on your device permissions, we might gather data about your device's precise location. You can halt the collection of exact location data anytime (refer to the 'Your Choices' section below for more details).
  • Data Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking mechanisms, like cookies and web beacons, to gather data about you. Cookies are small files stored on your storage device or in device memory that assist us in enhancing our Services and your experience, understanding which areas and features of our Services are popular, and counting visits. Web beacons (also referred to as "pixel tags" or "clear GIFs") are electronic images used on our Services and emails to aid in delivering cookies, counting visits, and comprehending usage and campaign efficacy. For more details about cookies and how to disable them, see the 'Your Choices' section below.
Data We Obtain from External Sources 

We source data from third-party providers. For instance, we may obtain data about you from identity verification services, credit bureaus, ad networks, data analytics vendors, and mailing list providers. Additionally, if you create or access your account through a third-party platform (like Facebook or Google), we'll have access to specific data from that platform, such as your name, date of birth, and profile image, following the authorization procedures outlined by that platform.
Inferred Data We may deduce data or infer aspects about you from the information we collect. For instance, we might infer your location based on your IP address, determine browsing preferences based on your usage of the Services, or assume that you're planning to purchase certain products based on your browsing behavior and past purchases.

2. How We Use Your Information

We leverage the information we gather to manage your account, tailor your interaction with us, and curate advertisements that align with your interests. The collected information also aids us in:
  • Delivering, sustaining, and enhancing our offerings and services;
  • Executing transactions and dispatching associated information, including confirmations, receipts, invoices, and customer experience surveys;
  • Personalizing and augmenting your experience utilizing our Services;
  • Transmitting technical alerts, security notifications, as well as support and administrative messages;
  • Addressing your remarks and queries and rendering customer service;
  • Communicating regarding products, services, and events provided by Cupix and others, and offering news and information we anticipate will pique your interest (please refer to the 'Your Choices' section for details on how to opt out of these communications at any time);
  • Monitoring and analyzing trends, usage, and activities linked with our Services;
  • Customizing the advertisements you encounter on third-party platforms and websites (for additional information, see the Advertising and Analytics segment below);
  • Tailoring the advertisements you see while employing our Services based on data provided by our advertising collaborators;
  • Facilitating contests, sweepstakes, and promotions, and processing and delivering entries and rewards;
  • Detecting, investigating, and preventing security incidents along with other malicious, deceptive, fraudulent, or illegal activities and safeguarding the rights and property of Cupix and others;
  • Debugging, identifying, and rectifying errors within our Services;
  • Abiding by our legal and financial obligations; and
  • Undertaking any other purpose conveyed to you when the information was collected.

3. Disclosure Of Information

Our policy is to not disclose your personal data, except in the limited circumstances described below:
  • Circumstances where data may be disclosed: Service Providers - We engage certain trusted third parties to perform functions and provide services to us. We may share your personal data with these third parties, but only for the purposes of performing these functions and providing such services. More information about this is available directly below
  • Disclosed data: This could include all data, including all CCPA Categories listed above
  • Circumstances where data may be disclosed: Moderators - to monitor activity on the site/apps and approve content
  • Disclosed data: Name and user registration details, profile information, content of messages and photographs (CCPA Categories A, B, C, and H)
  • Circumstances where data may be disclosed: Advertising Partners - our Advertising Partners serve targeted advertisements on our App and Sites (this includes rewarded video ads) – more information on this is available below
  • Disclosed data: Advertising identifier associated with your device (Device ID), age, gender, and IP address (and your estimated locations based on your IP address) (CCPA Categories A, C and G)
  • Circumstances where data may be disclosed: Law and Harm - As we mentioned in the Terms and Conditions of Use, we think it is very important that all Cupix users behave whilst using the App. We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement inquiries from within or outside your country of residence where we are required to by law, where there is an investigation into alleged criminal behavior or to protect the vital interests of a person. This may include preserving or disclosing any of your information, including your Registration Information, if we believe in good faith that it is necessary to comply with a law or regulation, or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal request; to protect the safety of any person; to address fraud, security or technical issues e.g. through anti-spam providers to protect the service from criminal activity or to protect our rights or property or those of third parties. In such cases, we may raise or waive any legal objection or right available to us.
  • Disclosed data: This could include any personal data that Cupix holds about you, depending on the nature of the request or the issue that we are dealing with, including all CCPA Categories listed above
  • Circumstances where data may be disclosed: Marketing Services Providers - To help us serve marketing and advertising on third-party websites and applications and measure the effectiveness of our advertising campaigns. More information on this is available below.
  • Disclosed data: Advertising identifier associated with your device (Device ID), estimated location (based on your IP address), age, gender, and data about your visit to our Sites or App and action taken on those (for example if you downloaded our App or created an account with our App), hashed email address (for ‘custom audiences’ only) (CCPA Categories B, C, G, F and K)
  • Circumstances where data may be disclosed: Payment processing and telecommunications companies - To facilitate payments for our premium services
  • Disclosed data: Cardholder name, cardholder address, card number, payment amount, transaction date/time (CCPA Categories A, B, and D)
  • Circumstances where data may be disclosed: Business Transfers - In the event that a Cupix Group entity or any of its affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, reorganization, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data to a purchaser of all or part of the business or to an insolvency practitioner
  • Disclosed data: This could include all personal data that Cupix holds about you, including all CCPA Categories listed above
  • Circumstances where data may be disclosed: Anti-Spam and Anti-Fraud - Your data may be shared with other Cupix Group companies, for example, to block accounts and suspected fraudulent payment transactions as part of our anti-spam and anti-fraud procedures.
  • Disclosed data: This could include email address, phone number, IP address and IP session information, social network ID, username, user agent string, and transaction and payment data (CCPA Categories B, F and D)
  • Circumstances where data may be disclosed: Aggregated Information - We may share aggregated information with third parties that includes your personal data (but which doesn’t identify you directly) together with other information including log data for industry analysis and demographic profiling.

4. Children Protection

At Cupix, while we strive to make our application as accessible as possible, it is necessary for users to fall within the age range of 18 to 80 years old. We regret that this might be disappointing for younger users - however, once you reach the correct age, we warmly welcome you to join us!

Cupix does not intentionally gather or target information from children, minors, or anyone under the legal adult age. If it comes to our attention that a user below the age of 18 has registered with us and shared personal data, we will act to cancel that individual's registration and erase their Profile information from Cupix. Should we have to delete a Profile due to a violation of our underage policies, we reserve the right to retain your email and IP address. This ensures the integrity of our rules by preventing the creation of a new profile using the same details.

5. Advertising And Analytics

We may allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Fambase and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit the website or change your settings using the consent management tool on our Services. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ads Personalization” on Android) that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Google). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that third-party platforms may offer you choices about whether you see these types of customized ads.

6. Data Storage

Cupix is a global social app operating through servers located in a number of countries around the world, including the United States. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence. By submitting your personal information, or by choosing to upgrade the services you use, or by making use of the applications available on Liveify, you agree to the transfer of your personal information to, and storage and processing of your personal information in, any such countries and destinations.

7. Your Choices

Account Information

You may update and correct certain account information at any time by logging into your account or emailing us at contact@cupixapp.com.  If you wish to delete your account, you may do so at any time in the “Profile-Settings” in the app. If you still need help deleting your account, you may email us at contact@cupixapp.com. Note that even after you delete your account, we may retain certain information as required by law or for our legitimate business purposes.

Location Information

When you first launch any of our mobile apps that collect precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. You may also stop our collection of this location information by following the standard uninstall process to remove all of our mobile apps from your device. If you stop our collection of this location information, some features of our Services may no longer function properly.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Communications Preferences

You may opt out of receiving text messages or promotional emails from Cupix by following the instructions in those communications or by managing your communication preferences in your account settings menu. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications

With your consent, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

8. CONTACT US

If you have any questions about this Privacy Policy, please contact us at contact@cupixapp.com.